Constantly the help desk support people at all of those downloading clients want access to your server to fix any issues.
Recently I saw a 'tech support' person from one of the better known SMD companies want to rename 'who' a real result was for, just to test their software.
The medico-legal implications of this could be immense.
I actually stopped this 'tech support' person from doing this three times, and yelled (TYPED IN CAPITAL LETTERS) at them over chat before they stopped what they doing and asked why.
I always advocate, to get your IT people to install and configure all downloading clients, or at worst, for them to watch what is being done by the help desk support.
It is alarming how many help desk operators refuse to tell me what they want to do, and to let me do it. I figure if they can't tell me what they were going to do, how can I be sure that they know what they will do. They may just be trying stuff to see if it works or not.